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Everything You Need to Know
Frequently Asked Questions
We’ve compiled answers to the most common questions about our products, ordering process, payments, shipping, returns, warranties, and customer support. If you can’t find the information you’re looking for, feel free to contact our team—we’re always happy to help.
Still Need Help?
Can’t find the answer you’re looking for? Our friendly customer support team is ready to assist you with product enquiries, order updates, warranty information, and recommendations.
Product Information
Are all your products genuine?
Yes. We only sell genuine smartphones, tablets, smart watches, and accessories sourced from trusted suppliers and authorized distributors. Customer satisfaction and product authenticity are our top priorities.
Do your products come with a warranty?
Most products include a manufacturer’s warranty or supplier warranty. Warranty coverage varies depending on the brand and product. Please refer to the product page or contact us for more information.
Do you sell brand-new products?
Yes. Unless otherwise stated, all products sold by GQ 82 Marketing are brand new and unused.
How can I check if a product is in stock?
Our website is regularly updated with the latest stock availability. If you’re looking for a specific product, feel free to contact us via WhatsApp or phone for confirmation.
Can I reserve a product before purchasing?
Yes. Please contact our customer service team to check product availability and reservation options.
Orders & Payments
How do I place an order?
Simply browse our online store, select your preferred products, add them to your shopping cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
What payment methods do you accept?
We accept secure online payments through our supported payment gateway, including major online banking options and other available payment methods displayed during checkout.
Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you’ll receive an order confirmation via email.
Can I request an invoice?
Yes. Please let us know if you require an official invoice for your purchase.
Returns & Warranty
What is your return policy?
If you receive a defective or incorrect item, please contact us immediately. Our team will assist you according to our return and warranty policy.
Can I exchange my product?
Product exchanges may be available depending on the product condition and our exchange policy. Please contact us for assistance.
What should I do if my product is damaged during delivery?
Please notify us immediately and provide photos of the damaged package and product so we can investigate and assist you promptly.
How do I claim warranty?
Please contact our customer support team with your order number and product details. We’ll guide you through the warranty claim process.
Are accessories covered under warranty?
Warranty coverage varies depending on the product and manufacturer. Please refer to the product page or contact us before purchasing.
Products & Compatibility
Which smartphone brands do you carry?
Our product selection may include popular brands such as Apple, Samsung, Xiaomi, HONOR, OPPO, vivo, Huawei, realme, and more, subject to availability.
How do I know if an accessory is compatible with my device?
Each product page includes compatibility information whenever available. If you’re unsure, simply contact us before placing your order.
Do you sell phone accessories?
Yes. We offer a wide range of mobile accessories including chargers, cables, phone cases, adapters, earbuds, power banks, and more.
Do you sell tablets and smart watches?
Yes. We offer selected tablets and smart watches from trusted brands.
Can you recommend a device based on my budget?
Absolutely. Our team is happy to recommend the most suitable smartphone or gadget based on your budget and requirements.