Cancellation Before Shipment

If you wish to cancel your order before it has been shipped from our warehouse, no additional cancellation charges will apply.

To request a cancellation, please contact our customer support team as soon as possible through our Contact Us page or customer service email.

Once your cancellation request has been received and approved, a full refund will be initiated.

To ensure your order can be cancelled before shipment, we recommend submitting your cancellation request within 12 hours after placing your order.

Orders that have already been processed or shipped cannot be cancelled.

Return Policy

The following conditions apply to all return requests after products have been shipped or received.

Eligible Returns

Returns will only be accepted under the following circumstances:

• Incorrect product delivered.
• Wrong model, colour, or specification delivered.
• Missing item(s) from the package.
• Product damaged during delivery.
• Product found to be defective upon arrival.

Non-Returnable Items

Unless otherwise required under applicable consumer laws, products are not eligible for return or refund for reasons including:

• Change of mind.
• Incorrect product selected by the customer.
• Products that have been used, damaged by the customer, modified, or improperly handled.
• Products purchased from third-party retailers or marketplaces.

Only products purchased directly from GQ 82 Marketing are eligible under this Return Policy.

Return Requirements

Returned products must meet all of the following requirements:

• The return request must be made within 7 working days from the date the product was received.
• Proof of purchase must be provided (such as the order number or invoice).
• The product must be unused and in its original condition.
• All original packaging, accessories, manuals, labels, and free gifts (if any) must be included.
• The product must be returned in its original packaging or suitable protective packaging to prevent damage during return shipping.

Failure to meet these conditions may result in the return request being declined.

Return Shipping

Unless the return is due to an error by GQ 82 Marketing (such as incorrect or defective products), customers are responsible for the shipping costs associated with returning the product.

We recommend using a trackable courier service, as GQ 82 Marketing is not responsible for returned parcels lost during transit.

Order Changes

Once payment has been successfully confirmed, requests to modify or change an order may not be accepted.

Cancellation requests based solely on a change of mind after payment confirmation will generally not be approved.

Right to Reject

GQ 82 Marketing reserves the right to reject any cancellation, return, or refund request that:

• Does not comply with this policy.
• Contains incomplete or inaccurate information.
• Shows evidence of misuse, abuse, or unauthorized modification of the product.
• Is considered unreasonable or fraudulent.

Refund Process

Once the returned product has been received and inspected by our team, we will notify you of the outcome of your refund request.

If the returned product meets our return requirements, a full refund will be processed.

Refunds will be issued using the original payment method whenever possible.

Online Banking

For payments made via online bank transfer, approved refunds will be transferred back to your nominated bank account.

Refunds are generally processed within 3–5 working days, although actual processing times may vary depending on your financial institution.

Credit Card

For credit card payments, refunds will be returned to the original card used for the purchase.

The time required for the refund to appear on your credit card statement depends on your card issuer. Please contact your card-issuing bank for further information regarding processing times.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact our customer support team before returning any products.

We are committed to assisting you and ensuring your shopping experience with GQ 82 Marketing is as smooth and satisfactory as possible.