Shipping Address

Orders will only be shipped to the shipping address or billing address provided during checkout.

Customers are responsible for ensuring that all shipping information is accurate and complete before submitting an order, including:

• Recipient’s Full Name
• Shipping Address
• Postcode
• State
• Contact Number

We do not deliver to P.O. Box (Post Office Box) addresses.

GQ 82 Marketing shall not be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Re-Delivery

If a shipment is returned to GQ 82 Marketing due to:

• Incorrect shipping address
• Failed delivery attempts
• Customer unavailable to receive the parcel
• Parcel unclaimed

Any re-delivery request may be subject to additional shipping charges.

Customers will be informed of the applicable shipping fees before re-delivery is arranged.

Change of Shipping Address

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible.

We recommend submitting your request within 12 hours after your order has been placed.

Once an order has been processed or shipped, changes to the shipping address may no longer be possible.

If a shipping address change is requested after shipment arrangements have been made, any additional courier charges incurred will be the responsibility of the customer.

Shipping Time

Orders are typically processed within 1–2 working days after payment confirmation.

Estimated delivery times are:

• West Malaysia: 2–5 working days
• East Malaysia: 3–7 working days

Delivery times are estimates only and may vary due to factors beyond our control, including:

• Public holidays
• Weather conditions
• Courier delays
• Remote delivery locations
• High order volumes

Deliveries are generally made during normal business hours (Monday to Friday).

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation together with your tracking number (where applicable).

Tracking information may be sent via:

• Email
• SMS
• WhatsApp (where applicable)

Customers may track their shipment directly through the courier’s tracking website.

Delivery Confirmation

Once the parcel has been delivered to the shipping address provided during checkout, the order will be considered successfully completed.

If you believe your parcel has been lost or not received, please contact our customer support team as soon as possible so we can assist in investigating the issue with the courier.

Delivery Delays

While GQ 82 Marketing works closely with our delivery partners to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Traffic disruptions
• Customs inspections
• Courier operational issues
• Government restrictions
• Force majeure events

Damaged Parcels

If your parcel arrives damaged, please:

1. Take clear photographs of the package and damaged product.
2. Contact GQ 82 Marketing within 48 hours of receiving the parcel.
3. Provide your order number together with supporting photographs.

Our customer service team will review your case and assist you with the appropriate resolution.

International Shipping

Currently, GQ 82 Marketing only ships to locations where our delivery services are available.

If international shipping becomes available in the future, additional shipping charges, customs duties, import taxes, and local regulations may apply and will be the responsibility of the customer unless otherwise stated.

Policy Updates

GQ 82 Marketing reserves the right to amend this Shipping Policy at any time without prior notice.

Any updates will be published on this page and become effective immediately upon publication.